Returns & refunds

Everything we sell is baked to order and perishable, so we cannot take food back or offer refunds for a change of mind — once it leaves the bakery, it cannot be resold.

If something is wrong, we make it right. Wrong item, damaged in transit, or quality that is not what you expected — message us on WhatsApp at 056 374 8535 the same day, ideally with a photo, and we will replace the item on the next bake or refund it in full. Your choice.

• Up to 24 hours before the event: cancel for a full refund, no questions asked.
• Within 24 hours of the event: no refund — the food is made and the seat is held — but your ticket is transferable: send your QR code to whoever takes your place and tell us the new name on WhatsApp.
• If we cancel or reschedule: full refund or a seat at the new date, whichever you prefer.

• Paid by PayPal: refunded to your original payment method. PayPal typically shows it within 5–10 business days depending on your bank.
• Paid in cash: refunded in cash at the bakery or by bank transfer — whichever suits you.

Refunds are always for the amount you paid in dirhams. We do not deduct fees when the fault is ours.

WhatsApp is fastest: 056 374 8535. You can also use the contact page. Have your order number ready (it starts with a letter prefix and appears in your confirmation) — it speeds everything up.